Is it possible to cancel an order?

Because we want to be of good service, we offer same-day-shipment for orders placed before 14h (only on working days). More information concerning shipment terms you can find here.

If you wish to cancel an order, you need to contact us as soon as possible. You can contact us via this form. Please mention your information and order number.

Note following conditions:

Working days:

• An order placed before 14h will be sent the same day. It is possible to cancel before 11h the same day.
• An order placed after 14h will be sent the next working day and therefore it is possible to cancel before 11h the next day.

Weekend or Friday after 14h:

• You are able to cancel your order until the next Monday before 11h.

Holiday:

• You are able to cancel your order until the next working day before11h. Please take the Belgian holidays into account. Since our head office is located in Belgium.

Please note:
This does not apply to orders per pallet

1. How do I place an order?
2. Which payment options do I have?
3. Has my order been shipped?
4. Which communication do I receive when I have placed an order?
5. I did not receive a confirmation email
6. How long will my order stay reserved if I choose to pay by bank transfer?