FAQ

We like to help you!

Below you can find the different kind of categories & from each category a top 5 of most frequently asked questions 

My account

  1. How do I create an account?
  2. How do I change my personal details?
  3. Where do I find previous orders?
  4. What is the difference between a private or a professional account?
  5. I recently received a VAT number. Is it possible to switch from a private to a professional account?
More about My account

Order

  1. How do I place an order?
  2. Which payment options do I have?
  3. Has my order been shipped?
  4. Which communication do I receive when I have placed an order?
  5. I did not receive a confirmation email
More about Order

Shipment

  1. When can I expect my order?
  2. What are the shipping costs?
  3. Who will deliver my order?
  4. Pick up your order in a parcel shop from DPD
More about Shipment

Return

  1. How do I return my order?
  2. Does it involve costs if I want to return my order?
  3. Have you already received my returned order?
  4. When will I be refunded?
  5. Can I exchange my order?
More about Return

Promotions

  1. How do I keep up to date with your promotions?
  2. Where do I enter my discount code?
More about Promotions

Products

  1. Can I mix different oils?
  2. For how long can I store lubricants?
More about Products

MisterOil will assist you

to find the right lubricant easily !

Lubricants

Filter and customize your search results to find exactly what you want
Find the right lubricant!

Additives

Filter your search results to find the right additive for your vehicle
Search additives!

Business customer?

Purchase for professional use?
  • Do you have a VAT number ?

Discover your benefits  

Create business account

Brands

Each brand has his own strength

That is why MisterOil offers you a wide range of products and brands.
We guarantee everyone can find the right product adapted to their vehicules needs!

Discover brands
Brands

Additives

Additives = Additions

Using the right additives prevents and reduces technical discomforts.
Additives are like vitamins for your car. Without vitamins, your vehicle becomes sick... So avoid it!

Discover products
Additives