Does it involve costs if I want to return my order?
The expenses for returns will be paid by the customer.
DPD, none of the products in your parcel are heavier than 26 kg:
- If you wish to take care of the return yourself: costs depend on the company that will return your package
- If you choose to return your package to a parcel shop of DPD: €20/ package. You will receive a return label which you need to attach to your package.
Order sent by pallet, 1 product is heavier than 26 kg
Contact us and mention:
- Your information
- Your order number
We will contact you as soon as possible. The costs will depend on the weight of your package and the region you live in.
Please note that in both cases the client is responsible for return shipments until the shipment has arrived and is processed in our warehouse. It is important that the package is firmly packed and cannot be damaged during tranpsort.
Please keep the proof of shipment near until you receive our confirmation that we have received your return.
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